Frequently asked questions

  • When you place an order with our company, we ask you to provide us with such personal information as your name, phone number, and email address. We need this data to keep you updated on the important things related to your order or account.

    Please note that our support team may contact you using only the phone number(s) stated on our website, such as 1-855-206-0101, 44-800-808-5710. In order to secure our mutual cooperation, please do not communicate with those who introduce themselves as support staff and reach you from different phone numbers.

    Also remember that we never ask you to provide your credit card information via phone conversations. You should enter this information only on appropriate billing form when making an online payment on our website. The support administrator will send a confirmation letter to your personal account when your payment is received.

    We use a secure encrypted connection and don’t store your private data if we don’t need it anymore. For more details about how we ensure your confidentiality, check our Privacy Policy, which completely complies with the GDPR.

  • is a reliable resume and business writing company. We have been working with customers from the United States and Canada.

  • All our resumes come in a readable format, if you need special formatting for your resume, please include these requirements in the instructions box on the order page. Our writers complete your resume in the applicants-tracking-systems-friendly format.

  • You can get more details about possible types and terms of refunds on our official money-back guarantee page.

  • Our writers have various academic degrees (from master's to PhD level) in a number of specializations. Due to that, we can easily choose an expert who fits the exact requirements for completing a particular resume. To ensure the quality of our service, we carefully investigate each writer's skills set based on the following parameters:

    • Professional experience
    • Results of the writer's online written English test
    • Evaluation of the writer's application resume
    • Rating a writer has gained while working for
  • We take care not only of your career success, but also of your experience with us. That’s why we have made the process of placing your order as easy and fast as possible.

    Let’s have a closer look at the simple steps you need to go through for submitting your order:

    1. Fill in the order form. Be sure to include specific instructions or upload any of the required materials.
    2. Proceed with the payment. After you are through with the order form, you will need to make a payment via a preferable system. Right after that, you will be automatically provided with your personal account where you can track your order’s progress, provide additional requirements, and send messages to your writer or support manager.
    3. A personal writer is assigned to your order. Our qualified staff will choose the most suitable writer whose skills and experience match your requirements.
    4. Your resume is completed and delivered to your personal account. When the writer finishes your order, it is delivered to your personal account as a PDF document, available for preview only. You will be able to download an editable MS Word version of the order right after you click the Approve button in the Files tab of your personal account. If any changes are to be applied to your resume, you are always welcome to request a free revision with a new deadline for the writer (be sure to check out more information about this in our revision policy).

    You can see for yourself how easy the process is by going to the order page and submitting your requirements right now.

  • First, you need to go to the order form. Once there, specify the position you’re applying for, delivery date, and your level of proficiency. Be sure to leave your comments on what exactly your requirements are. If you have any questions while submitting your information into the order form, contact our support team.

  • cooperates with international trustworthy payment systems only to ensure the safety and speed of your money transfer, as these companies are world known for the quality of their services.

    After you fill out the order form, you will be redirected to the company's web page where tips will guide you through an easy process of paying for our service. In a couple of minutes, we receive the funds and start working on your order to provide you with high-quality resume writing.

  • You will be able to communicate with the writer assigned by sending messages from your personal account. You will also get an email notification about every new message received from the writer. To ensure your resume is written in the best possible way, we recommend checking your personal account from time to time to see if your writer has any questions regarding your order.

  • We employ writers from all over the world, varying from ENL (English as a native language) to ESL (English as a second language) experts with a strong command of English. We thoroughly test each of them before hiring, so you can be sure of your resume’s quality, even if it is completed by an ESL writer.

  • Your personal account is the page, where you can track the progress of your orders, upload any additional materials, and communicate both with your writer and support manager. For your convenience, it contains:

    1. Your Orders tab. Here, you can track your order history with and view the list of all your current and finished or canceled projects.
    2. New Order tab, where you can submit a new request.
    3. Profile section, which contains your personal information and allows you to change your password if needed.

    By clicking on the order you’ve placed, you will be able to view its details in the Info tab and use the Messages tab to communicate with your writer or support manager.

  • While placing an order with, you can choose a period of time within which your resume should be delivered to you. The countdown until the specified deadline starts automatically from the moment we receive your payment in our system. For example, if you pay for your order at 6pm on Monday and choose a 72-hour delivery option, you will receive your custom resume by 6pm on Thursday. Make sure you upload all the additional materials at the very beginning.

  • On your order page, you can request a number of on-demand options, including the possibility to shorten your deadline. Note that you will be charged additionally according to the new delivery time chosen. Before ordering this option, you may check how the price will change in our calculator.

  • As soon as your assigned writer completes your resume, you will get a notification via email with a link to your personal account. However, if your deadline is very short or expires soon, you’d better check the order’s progress in your account yourself in order to avoid any misunderstandings. Please note that we do not send files by email. The only way you can download and review your custom resume is by accessing it from your personal account on our website.

  • You will be able to download a printable Microsoft Word file after you approve the preview PDF version. The file will be located in the Files tab of your personal account and you will be able to access it by pressing the Download File button.

  • When placing your first order with, you will need to create your personal password. If you have forgotten it while submitting a new order, please follow the Forgot password link on the login form, enter your email, and set a new password. After that, you’ll get an email with an activation link. By following this link, you’ll be able to access your account with an updated password.

  • If for some reason you need to cancel an order you’ve placed, you can contact our support team, as we consider each case individually. Please note that in some cases, you will get only partial compensation of your payment. To find out more about a refund after a cancellation, check our money-back guarantee.

  • You can certainly get your money back in several cases. You can receive a full refund if you have paid for your order twice or if you have placed two identical orders. In case your resume was late or its quality doesn’t correspond to your expectations, you will get compensation for these issues. You can find more details about possible types and terms of refunds on our official money-back guarantee page.

  • In case your resume needs to be changed, you can request a revision from the Files tab of your personal account. To do this, send your comments to your writer and state how much time he or she has to incorporate all the necessary changes. Please check our revisions policy for more information.

  • Let us know immediately about that. You can do it by writing a message on your order page, entering a live chat, or calling us. Our support manager will carefully examine your order and will assist you with it right away. The reasons for late delivery may vary from time to time. It can happen that you have entered a wrong email address or your spam filter does not allow you to receive emails from us. It is also possible that the writer is waiting for your reply and can not continue working without your assistance. Whatever the case may be, contact us if you have any problems with getting your order on time.

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